Contact information

Have a question about your order, a product, shipping, returns, payment, or anything else? Our customer support team is here to help.

The fastest way to reach us is by email at info@vidaplants.com or by phone at +1 470-978-3201. You can also use the form on this page or the details below.

Vidaplants is operated by Haneda LLC, a company registered in the State of New Mexico, United States. Vidaplants serves customers across the United Kingdom and the European Union (including Germany and the Netherlands) and also ships to Australia, Canada, and selected international destinations where our products are available.

Contact Details

Store name: Vidaplants
Legal business operator: Haneda LLC
Registered business address: 1209 Mountain Road Place Northeast, Albuquerque NM 87110, United States
Email: info@vidaplants.com
Phone: +1 470-978-3201

Customer Service Hours

Day	Hours
Monday – Friday	8:00 AM – 7:00 PM UK time
Saturday – Sunday	10:00 AM – 2:00 PM UK time

Enquiries received outside customer service hours will be reviewed during the next available customer service period.

Response Time

We aim to respond to all enquiries within 48 hours.

During peak periods, public holidays, promotional events, or seasonal demand, response times may be slightly longer. We appreciate your patience.

Returns and Order Support

For return requests, please email us at info@vidaplants.com.

Please do not send any items back before receiving approval and return instructions from us. Returns sent without prior approval may be delayed, refused, or returned to sender where permitted by law.

Netherlands fulfilment and returns facility:
Rendementsweg 20 A
3641 SL Mijdrecht
Netherlands

This facility may be used for EU dispatch, return processing, and logistics handling. It is not our registered business address. For full return instructions, please see our Return & Refund Policy.